Q: Where does your company operate?
A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho and Hawaii. Coming on line are British Columbia, Oregon and other great destinations. Local managers provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: Do I get more room in a Vacation Rental?
A: Well of course you do. The average hotel room is maybe 300 square feet but the usual vacation rental house is 2,000 square feet. Space to hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.

Q: I've lost my logon or password. What do I do?
A: No problem. Just go to the Login Page of our website. Look for the "For your Password" link.

Q: What are the Rules for Guests?
A: Click here to see our written terms and conditions of rental. There are some important rules of course, but in general we ask that guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect. Click to See Rules

Q: Are vacation rental homes timeshares?
A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No sales pitches.

Q: When I book for a week, do I have to arrive on a certain day?
A: To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.

Q: Why is there a deadline for checkout times?
A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. If the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which charges usually apply.

Q: What support services can I expect to find?
A: Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.

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